I had the pleasure last year of working with Hubert Saint-Onge and one of my clients. Hubert is known to many as one of the gurus of knowledge management, and particularly for his work in communities of practice. I have used his models extensively and always learn from hearing and speaking with him. His latest book (with Charles Armstrong), The Conductive Organization, has a web site.

One of the assertions at the heart of this new work leads to the heart of what networking is all about: Central to the highly conductive organization is a continuous flow of knowledge from the customer to the organization, where strategy, culture, structures and systems are all calibrated to customer needs.



I am thinking that networks sometimes look like rivers.