“Lost Knowledge” is out !
Just had a note from Dave DeLong yesterday. Lost Knowledge: Confronting the Threat of an Aging Workforce is out, it’s available from the usual sources. My glowing review will be published in the October issue of Knowledge Management Magazine. Dave does a bang up job talking about the basic issues of knowledge retention, has great case studies, and in the process manages to provide a really good perspective on the knowledge management toolkit (including using SNA with age demographics to identify key risk areas).
Dave was interviewed by Steve Inskeep for NPR’s Morning Edition on Labor Day (how appropriate). Hear the recording.
1Denham
wrote on 4 September 2004 at 12:01
My book arrived this week from Amazon. Have not had much time to read it in depth, but first impressions sometimes last.
1) David certainly has the right connections: Leonard, Sproull, Orikowski, Dixon, Zuboff, Davenport, Darling…
2) The book covers most of the key points - I was a little dissapointed in his treatment of maintaining relationships and explicit documenation was not as in-depth as Beazley, Boenish & Harden’s Continuity management knowledge profile driven approach.
3) The section (chapter 6) on tacit transfers were sterotypical IMO, CoPs, mentoring, AARs. I thought David could have taken a leaf from extreme programing, look deeper at work shaddowing and pairing as ways to build knowledge resilience.
Looking forward to your review. Please send a copy