Seven Survival Tips for Knowledge Managers is a good list of tips for thinking about knowledge management. (Thanks to Denham Grey, once again for a good link from CPsquare.) The gist is that it is not possible to “bottle and transfer” knowledge from one person to another: the world is just too complex, people move around too much, and most of what we know is based on the learnings we acquire from all the places we’ve moved around to.

What companies can do, then, is to hire specific expertise, and within the company, focus on the levers of

• Tools and technologies
  
• Methodologies and processes
  
• Culture change programs
  

I always like seeing the old friends people, process, product morphed into a new form. This isomorphic principle is really at the heart of all models. Always look.